Return & Refund Policy

Leencart Store

This Return & Refund Policy applies to all purchases made from Leencart Store. By accessing our website and placing an order, you confirm that you have read, understood, and agreed to the terms outlined below. Failure to comply with this policy may result in denial of return or refund requests.

1. Business Model Disclosure

Leencart Store operates as an online dropshipping retailer. Products sold on our website are shipped directly from third-party suppliers, which may be located domestically or internationally. As a result:

Shipping times may vary
Return addresses may differ per product
Processing times depend on supplier inspection and approval

These factors are acknowledged and accepted by the customer at the time of purchase.

2. Return Request Timeframe

Customers may request a return within 10 calendar days of confirmed delivery.

The delivery date is determined by the carrier’s tracking information
Requests submitted after the 10-day window will be automatically denied
No exceptions will be made for late requests

3. Conditions for Return Eligibility

To be eligible for a return, ALL of the following conditions must be strictly met:

The item must be unused, unworn, unwashed, and unaltered
The item must be returned in original condition, free from damage, stains, odors, hair, or signs of use
All original packaging, tags, manuals, accessories, and inserts must be included
Proof of purchase (order number and receipt) must be provided
The return request must receive written approval from Leencart Store prior to shipment

❗ Items returned without authorization will be refused, discarded, or returned to sender at the customer’s expense, with no refund issued.

4. Return Authorization Process

To request a return , customers must email : leencart8@gmail.com

Your request must include:

Order number
Reason for return
Photos or videos (if applicable)

Once reviewed:

Approved returns will receive return instructions and a return address
Return addresses are not fixed and depend on supplier location
Some returns may require international shipping

Leencart Store does not guarantee acceptance of any return request.

5. Return Shipping Responsibilities

All return shipping costs are the customer’s responsibility
Original shipping fees are non-refundable
Customs duties, taxes, or import fees are not refundable
We are not responsible for lost, delayed, or damaged return shipments

Customers are advised to use a trackable shipping method. Items lost in transit will not be refunded.

6. Damaged, Defective, or Incorrect Items

Customers must inspect orders immediately upon delivery.

If an item is damaged, defective, or incorrect:

You must notify us within 48 hours of delivery
You must provide clear, unedited photos or videos showing the issue
Claims submitted after 48 hours will be automatically rejected

If approved, Leencart Store may, at its sole discretion:

Issue a replacement
Issue a partial refund
Issue a full refund

Failure to provide sufficient evidence will result in claim denial.

7. Non-Returnable & Final Sale Items

The following items are NON-RETURNABLE and NON-REFUNDABLE under any circumstances:

Sale or discounted items
Gift cards or store credit
Personal care, hygiene, or beauty products
Perishable goods (food, flowers, plants)
Custom, made-to-order, or personalized items
Hazardous, flammable, or restricted materials

These items are considered FINAL SALE.

8. Exchanges Policy

Leencart Store does not offer exchanges.

If a return is approved:

Customers must place a new order separately
Availability and pricing are not guaranteed

9. European Union (EU) Consumer Rights

For orders shipped to the European Union, customers may exercise their 14-day right of withdrawal, in accordance with EU consumer law.

Conditions:

Item must be unused and in original packaging
Proof of purchase is required
Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect

Original shipping fees are not refundable under this provision.